1. Lark: All-in-one nonprofit CRM solution

Lark is an all-in-one platform that combines donor management, fundraising workflows, and team collaboration, making it a flexible and affordable nonprofit CRM solution. Unlike traditional CRMs that separate donor tracking, communication, and workflows, Lark brings everything into one workspace — a big advantage for charities, NGOs, and nonprofits with limited resources.

Key features

• Lark Base: Build custom donor and campaign workflows

Lark Base acts as a powerful, flexible database where nonprofits can track donors, volunteers, and fundraising campaigns. You can design custom workflows for donor segmentation, recurring donation tracking, and campaign performance reporting. For example, a nonprofit running a monthly giving program can automate reminders to staff when a recurring donation is missed, or set rules to flag high-value donors for priority outreach. Also, its Automations function supports structured and auditable decision-making for nonprofits. Instead of informal chats or scattered emails, requests are routed through a clear process, ensuring that every sign-off is tracked.

• Lark Docs & Lark Wiki: Organize campaigns and donor histories

With Lark Docs and Lark Wiki, nonprofits can build a centralized knowledge hub. Teams can draft fundraising proposals, campaign briefs, or event strategies collaboratively in Docs, ensuring input from multiple stakeholders. Once finalized, these materials, along with donor histories or volunteer guidelines, can be stored in Wiki as a structured, searchable library. For example, an NGO planning a fundraising gala could co-create sponsorship details in Docs and then publish the finalized version in Wiki, while keeping volunteer onboarding guides in the same space. This ensures consistent, reliable access to information for staff, volunteers, and partners.

• Lark Tasks: Manage donor follow-ups and fundraising pipelines

Lark Tasks provide clear visibility into responsibilities and progress. Nonprofits can assign donor follow-ups, schedule campaign activities, and track outreach progress. For example, a development officer might receive a task to call all first-time donors within 48 hours, while campaign leads can use task lists to monitor progress toward event attendance goals. When a large donor pledge is received, staff can submit the details for finance and board review before funds are allocated.

• Lark Messenger & Lark Meetings: Built-in staff and volunteer communication

With Lark Messenger and Lark Meetings, teams don’t need external apps for collaboration. Volunteers can message staff directly during events, fundraisers can host donor strategy calls, and board meetings can be recorded and linked back to Docs. For example, during a crowdfunding campaign, the fundraising team can hold a quick video meeting to adjust the outreach strategy in real time, without leaving Lark.

Lark reviews (Rating: 4.7/5 on G2):

Users praise Lark's all-in-one design, which reduces the need to switch between multiple tools for messaging, file sharing, and project management. They highlight its ease of collaboration and clean interface, especially for distributed teams. Some reviewers note a learning curve due to its wide range of features, but appreciate that onboarding resources (Help Center, tutorials, YouTube channel) help speed adoption.

Pros:

• Combines CRM-style donor tracking, communication, and project tools in one.

• Free plan with robust features, plus affordable upgrades.

• Mobile-friendly app supports core nonprofit workflows on the go.

Cons:

• Learning curve for new users exploring advanced features.

• Some advanced automation setups require initial configuration and setup.

Pricing:

• Starter plan: Free forever plan that includes 11 powerful tools for up to 20 users. It also comes with 100GB of storage, 1000 automation runs, AI translations, and more.

• Pro plan: $12/user/month (billed annually) for up to 500 users. It includes everything in Starter plus group calling for up to 500 attendees, 15TB of storage, 50,000 automation runs, and more.

• Enterprise plan: Contact sales for custom pricing. Supports unlimited users and includes even more automation runs and advanced security, compliance, and management features.

Best for: NGOs, charities, and nonprofits require an all-in-one donor and team management solution that is cost-effective.

2. Salesforce Nonprofit Cloud: Enterprise nonprofit CRM

Salesforce Nonprofit Cloud is a powerful CRM nonprofit solution built for large NGOs and international charities. It centralizes donor, volunteer, and fundraising data, providing advanced reporting and AI insights. This enterprise-grade fundraising CRM is highly customizable, though best suited for organizations with the resources to manage it.

Image source: salesforce.com

Features:

• Centralized donor and constituent management with household relationship tracking.

• AI-powered insights for predicting fundraising outcomes.

• Volunteer and event management with scheduling tools.

• Grant and pledge management for long-term funding projects.

• Customizable reporting dashboards for global NGOs.

Salesforce nonprofit cloud reviews: Users praise Salesforce Nonprofit Cloud for its powerful customization and robust analytics, making it ideal for scaling nonprofits. It centralizes donor, event, and volunteer management in a unified platform. However, some note it has a steep learning curve and setup costs may be high for smaller organizations.

Pros:

• Highly customizable and adaptable to specific nonprofit workflows and data needs.

• Offers a comprehensive, all-in-one platform for donor, volunteer, event, and fundraising program management. 

• Advanced reporting and analytics that enable data-driven decisions and improved campaign performance.

• Generous nonprofit-specific discounts, including 10 free user licenses and access to advanced enterprise features through the Power of Us Program.

Cons:

• Steep learning curve and complex setup—requires significant time, technical skills, or consulting support to configure effectively.

• Higher pricing, especially for advanced features and additional licensed users; can be cost-prohibitive for smaller organizations.

Pricing:

• Enterprise Edition: approximately $60 per user/month (billed annually).

• Unlimited Edition: approximately $100 per user/month, including higher storage, enhanced automation, full sandbox, and 24/7 support.

• Power of Us Program: Provides 10 free licenses for eligible nonprofits, along with discounts on additional licenses.

Best for: Larger charities, international NGOs, and well-funded nonprofits that require a highly scalable, feature-rich nonprofit CRM solution with advanced analytics, reporting, and integrated grant/fund management capabilities.

3. Bloomerang: Donor retention CRM

Bloomerang is a charity CRM software designed to improve donor retention and engagement. It tracks donor histories, communication touchpoints, and giving patterns. This nonprofit CRM solution is especially popular with small to midsize charities that want easy-to-use tools for strengthening long-term donor relationships.

Image source: bloomerang.com

Features:

• Donor engagement tracking with communication history.

• Retention-focused reports to identify lapsed donors.

• Simple dashboard for donation performance monitoring.

• Email and campaign management tools.

• Segmentation for personalized donor outreach.

Bloomerang reviews: Users consistently praise Bloomerang for its clean interface and ease of use, noting that reporting and donor engagement tools are intuitive even for users with limited technical skills.Its donor retention features and integrated email system are highly valued by small to mid-sized nonprofits. However, some users mention limitations in email flexibility and visual design of giving forms. 

Pros:

• Highly intuitive and user-friendly interface praised by small to medium nonprofits.

• Excellent customer support with live chat, webinars, and educational resources.

• Powerful reporting and dashboards that simplify donor engagement and fundraising analysis.

• Strong donor retention tools, including engagement tracking and wealth insights.

Cons:

• Limited flexibility in customizing templates, such as online giving forms and email templates.

• Pricing can become steep, especially when add-ons, large record volumes, or advanced features are required.

Pricing:

• Starts at approximately $125/month for core CRM functionality. Add-ons like fundraising tools, volunteer management, or membership features are available at extra cost.

Best for: Small to mid-sized nonprofits focused on donor retention, fundraising effectiveness, and usability—who value strong customer support and clear reporting features.

4. Blackbaud: Enterprise fundraising CRM

Blackbaud is an enterprise-level fundraising CRM trusted by large nonprofits and institutions. It excels at managing complex fundraising operations, donor databases, and compliance needs. As one of the best CRM systems for nonprofits, it supports organizations with large-scale campaigns and reporting requirements.

Image source: blackbaud.com

Features:

• Enterprise-grade donor database for large nonprofits.

• Built-in compliance and audit features.

• Advanced fundraising campaign management.

• Customizable workflows for complex NGOs.

• Strong analytics and predictive insights.

Blackbaud Reviews: Blackbaud is a powerful enterprise fundraising tool with strong donor management, rich analytics, and comprehensive reporting. Users appreciate its deep functionality for large-scale campaigns but warn about the complexity and high cost of deployment.

Pros:

• Combines fundraising, constituent lifecycle tracking, and multichannel outreach in one enterprise-grade platform. 

• Includes tools for deep profiling and predicting donor behavior.

• Offers advanced reporting dashboards that consolidate data across campaigns, grants, and marketing.

• Ideal for organizations needing centralized data systems and cross-department collaboration.

Cons:

• Many users note that setup and customization require significant time and training. 

• Pricing is not publicly listed; negotiations and premium features may be cost-prohibitive for smaller nonprofits.

Pricing:

• Pricing is custom and not publicly displayed—organizations must contact Blackbaud for quotes. Known to be expensive, especially for enterprise-level features and advanced modules.

Best for: Large, complex nonprofits or educational institutions needing an enterprise nonprofit CRM solution with advanced fundraising, analytics, and compliance capabilities.

5. Neon: Growing nonprofit CRM

Neon is a versatile nonprofit CRM software built for growing organizations. It combines donor tracking, volunteer management, and event planning into one system. This CRM for nonprofits is ideal for mid-sized charities scaling up their fundraising and supporter engagement.

Image source: neon.com

Features:

• Donor and volunteer management in one platform.

• Event registration and attendance tracking.

• Recurring donation management tools.

• Campaign tracking with progress reports.

• Mobile-friendly access for teams in the field.

Neon reviews: Users appreciate Neon for its intuitive donor and event management features, which streamline fundraising, membership tracking, and email communication—all in one unified platform. It’s especially praised by small to mid-sized nonprofits for delivering robust functionality at a fair price. However, some users report challenges with complex or clunky settings pages and find that reporting tools can occasionally be rigid or difficult to configure.

Pros:

• Users frequently praise its ease of use and intuitive interface, making it quick to onboard for many nonprofits. 

• Flexible pricing structure based on organization income, rather than number of contacts, makes it more accessible for smaller charities. 

• Strong donor and campaign management tools, including event tracking, donation forms, and automated emails. 

• Responsive customer support with educational resources like webinars and a training academy.

Cons:

• Custom system emails can be limited in customization and visual appeal; integration with donor data is not always flexible.

• Reporting tools are robust but can be cumbersome or confusing to configure, especially for complex filtering or custom fields.

Pricing:

• Plans start at $99/month, with tiered options for Essentials, Impact, and Empower levels, and separate pricing available for associations. 

Best for: Small to mid-sized nonprofits – especially those looking for an affordable nonprofit CRM solution with good donor, event, and campaign management features, plus supportive onboarding and training resources.

6. DonorPerfect: Fundraising-focused CRM

DonorPerfect is a CRM for fundraising that streamlines donation tracking, pledges, and recurring gifts. It provides nonprofits with reporting tools to analyze campaigns and donor performance. This nonprofit CRM solution is best for charities prioritizing fundraising workflows.

Image source: donorperfect.com

Features:

• Pledge tracking with reminders for follow-ups.

• Recurring donation scheduling and management.

• Donor segmentation for campaigns.

• Fundraising reports and dashboards.

• Communication tools for personalized thank-you emails.

DonorPerfect reviews: DonorPerfect is frequently praised for its customizable donor database and powerful reporting tools, making it easy to manage donor relationships and glean insights for fundraising strategies. Nevertheless, some users note a learning curve in navigating its many features—particularly complex reporting and data management tasks.

Pros:

• Highly customizable for fields, reports, and donor segmentation. 

• Comprehensive and flexible reporting/analytics dashboard. 

• Integrated online forms, volunteer, membership, and event management features. 

• Excellent customer support and training resources (knowledge base, webinars, live chat).

Cons:

• Steep learning curve for new users; navigation can feel overwhelming.

• Duplicate account management and complex data cleanup processes are not as intuitive. 

Pricing:

• ​​Plans start at $99 per month, including basic donor management, reporting, and forms. Additional features like crowdfunding, Moves Management, advanced reporting, and deeper integrations are available in higher-tier plans. 

Best for: Small to mid-sized nonprofits that need robust nonprofit CRM software with strong donor tracking, reporting, and customizable workflows, and who are ready to invest some time in setup and training.

7. Kindful: Donor engagement CRM

Kindful is a nonprofit CRM focused on donor engagement and communication. It organizes donor data, generates reports, and connects seamlessly with other fundraising tools. For small to mid-sized organizations, this charity CRM system makes it easier to build lasting donor relationships.

Image source: kindful.com

Features:

• Centralized donor records and giving history.

• Reporting and analytics dashboards.

• Integrations with fundraising and accounting tools.

• Communication logs for donor engagement.

• Easy-to-use donor activity tracking.

Kindful reviews: Kindful offers an intuitive, cloud-based donor management and fundraising platform tailored for growing nonprofits. Users love its easy onboarding, clean dashboard, and strong donor and donation management tools. However, its price tag and limited advanced reporting options may be hurdles for budget-conscious or larger nonprofits.

Pros:

• Robust donor and donation management with clean, centralized dashboards and quick setup. 

• Time-saving automation features that cut manual data entry—e.g., batch imports, integration with email platforms.

• Strong onboarding and personalized support, valued by nonprofits transitioning from other systems.

• Seamless integrations with tools like Mailchimp, PayPal/Stripe, Eventbrite, and QuickBooks.

Cons:

• Starting price (~$119/month) is high for small nonprofits, especially given limited free options.

• Reporting tools can be less intuitive; some users report limited flexibility in filtering and customizing reports. 

Pricing: 

• Starts at $119/month for the Basic, usage-based plan. This includes unlimited users, unlimited donations, crowdfunding pages, and no transaction fees.

Best for: Small to mid-sized nonprofits that value a CRM for nonprofits with strong donor management, easy onboarding, and integrated fundraising tools—and who have modest budgets to invest in a modern platform with excellent support.

8. Bonterra Network for Good: Beginner-friendly nonprofit CRM

Network for Good is beginner-friendly nonprofit CRM software built for small charities and teams. It simplifies donor tracking, fundraising pages, and communications. This CRM for nonprofits also provides coaching support, making it a strong fit for newer organizations.

Image source: bonterratech.com

Features:

• Donor management with a simple database view.

• Fundraising page creation for campaigns.

• Coaching support for nonprofits.

• Email and text communication tools.

• Donation tracking with built-in reports.

Network for good reviews: Network for Good is frequently praised for its simplicity and ease of use—nonprofits love its intuitive donor management and integrated fundraising tools. However, many users report that the costs can add up, especially for smaller charities, citing pricing and occasional hidden fees as drawbacks. 

Pros:

• User-friendly interface praised for simplicity and ease in donor management, even for nonprofits with limited technical expertise. 

• Excellent support and coaching resources—provides webinars and training, which is a big help for smaller organizations. 

• Strong donor and donation management features including online fundraising pages, peer-to-peer tools, and volunteer tracking. 

• Offers a streamlined, integrated experience for managing campaigns, communications, and dashboards under one platform.

Cons:

• Pricing can become prohibitive for small nonprofits—subscription and event fees may be high relative to budget constraints. 

• Limited customization flexibility: Some reviewers say features are basic compared to enterprise options like Blackbaud.

Pricing:

• Plans typically start around $100 per month for a Basic package (donor database, pledge management, donation pages), escalating to $200–$300/month for Essentials and Premium with added features like text-to-give and expanded campaign tools.

• Custom pricing is available based on nonprofit size and feature needs.

Best for: Small to medium-sized nonprofits that prefer a simple, easy-to-use fundraising CRM with built-in training and support—especially useful for teams without extensive technical resources.

9. Salsa CRM: Nonprofit engagement CRM

Salsa CRM combines donor management with advocacy tools, making it a unique CRM for nonprofits. It allows mid-sized charities to manage donor databases, fundraising campaigns, and supporter engagement in one system. As a nonprofit CRM solution, it helps organizations build deeper community relationships.

Image source:salsalabs.com

Features:

• Donor segmentation for targeted outreach.

• Integration with Salsa Engage for advocacy.

• Fundraising campaign management.

• Volunteer and supporter tracking.
  Reporting tools for campaign ROI.

Salsa CRM reviews: Salsa CRM offers nonprofits powerful fundraising and engagement tools with a user-friendly interface and strong support. Its integrations and reporting are notably useful. However, its customization is limited, and the cost may be high for smaller orgs.

Pros:

• Users frequently praise the ease of use, especially for teams with limited technical experience—tracking donor relationships and managing fundraising campaigns feels intuitive.

• Strong customer support and communication, with prompt and straightforward responses.

• Offers easy integrations and comprehensive reporting that help streamline nonprofit operations.

• Effective fundraising and digital engagement tools, including donation forms, email campaigns, and advocacy workflows.

Cons:

• Limited customization options, making it harder for nonprofits with unique workflows to adapt the system.

• Considered expensive, particularly for smaller organizations.

Pricing:

• Pricing is custom and available on request. 

Best for: Mid-sized to larger nonprofits seeking a well-rounded charity CRM software with built-in donor relationship tracking, fundraising tools, and strong support—especially those that value straightforward usability and advocacy capabilities.

10. CiviCRM: Open-source nonprofit CRM

CiviCRM is a free, open-source nonprofit CRM software designed for charities and NGOs. It supports donor management, event planning, and communication tracking. For organizations with developer support, this CRM for nonprofits open source offers affordability and customization.

Image source: civicrm.org

Features:

• Free, open-source donor management system.

• Event management and online registration.

• Volunteer and membership tracking.

• Email marketing and outreach tools.

• Custom modules for NGOs with developer support.

CiviCRM reviews: CiviCRM is a free, open-source nonprofit CRM software praised for its flexibility and strong community support. It offers donor management, event tracking, and advocacy tools, but its outdated interface and technical setup requirements can be challenging. Best for nonprofits with IT resources or developer support.

Pros:

• Completely free and open-source, making it a highly affordable nonprofit CRM software for organizations with tight budgets. 

• Exceptionally flexible and customizable; integrates with WordPress, Drupal, and Joomla for seamless website and CRM integration.

• Offers core features tailored for nonprofits—contact management, event planning, donations, volunteer coordination, advocacy campaigns, and robust reporting tools. 

• Supported by a strong, active community of users and developers, offering forums, documentation, extension libraries, and peer support globally. 

Cons:

• The user interface is often considered outdated, with limited visual polish or modern design elements, leading to usability issues for non-technical users.

• Implementation and customization require technical expertise—especially for hosting, setup, and maintenance—which may necessitate IT resources or external help

Pricing:

• CiviCRM itself is completely free as open-source software. However, nonprofits DO incur costs for necessary components like hosting, domain, and technical setup/maintenance. Typical hosted support plans range from ~$10–15/month for basic hosting to ~$25–75/month for more comprehensive managed options.

Best for: Organizations with technical capacity or access to technical support—especially those prioritizing affordability, customizability, and full control over their CRM for nonprofits—such as grassroots NGOs, advocacy groups, and international nonprofits.

11. HubSpot: Nonprofit marketing CRM

HubSpot CRM adapts its platform for charities with a nonprofit program, offering pipelines, automation, and analytics. It’s a CRM nonprofit solution best for organizations prioritizing marketing and outreach. With its free plan, this free nonprofit CRM software is accessible to smaller teams.

Image source: hubspot.com

Features:

• Free donor pipeline tracking.

• Email automation for campaigns and newsletters.

• Analytics for outreach and engagement.

• Contact segmentation and donor tracking.

• Integration with fundraising platforms.

HubSpot CRM reviews: HubSpot CRM offers nonprofits a robust free tier with friendly marketing and automation features, which many users find easy to adopt and integrate. Its contact management and outreach tools are particularly strong, supporting donor communication efforts well. However, it’s not built exclusively for fundraising—features like donation processing or volunteer tracking often require workarounds or additional integrations.

Pros:

• Generous free CRM tier with up to 1 million contacts and core features.

• 40% nonprofit discount makes powerful paid hubs (Marketing, Sales, Service) much more affordable.

• Strong marketing and automation tools—email campaigns, workflows, landing pages—streamline donor outreach.

• Wide ecosystem of integrations (e.g., Stripe, Eventbrite, Mailchimp), supporting seamless data flow and added functionality.

Cons:

• Not purpose-built as a fundraising CRM—features like donation receipts, gift splits, and native volunteer tracking are limited or require workarounds.

• Paid plans can become expensive quickly when upgrading to add multiple hubs or unlocking advanced features

Pricing:

• Free Plan: Includes CRM, basic email marketing, contacts database (up to 1M contacts).

• Nonprofit Discount: 40% off on paid plans (Marketing Hub, Sales Hub, etc.), requiring annual commitment.

• Paid Plans: Starter to Enterprise tiers; costs vary by module and user count. Example: Marketing Hub Pro (after discount) could range in the few hundreds per month depending on scale. 

Best for: Nonprofits with a strong focus on donor outreach, digital marketing, and communications—especially those with some technical capacity or a dedicated marketing team that can configure workflows. Ideal as a free or discounted nonprofit CRM solution for groups aiming to scale contact management, email engagement, and campaign analytics.

12. Bitrix24: Low-cost all-in-one CRM

Bitrix24 is a low-cost, all-in-one nonprofit CRM system that combines donor tracking, project management, and communication tools. Its free plan supports unlimited users, making it appealing to budget-conscious organizations. For nonprofits, this CRM for charities provides more than basic donor management.

Image source:bitrix24.com

Features:

• Donor database with free unlimited users.

• Project and task management tools.

• Built-in chat and video meetings for NGOs.

• Fundraising activity tracking.

• Collaboration and document storage.

Bitrix24 reviews:

Pros:

• Offers a generous free nonprofit CRM plan with support for unlimited users and core features like CRM, task management, and collaboration.

• Combines CRM, project management, communication, and workflow tools in one platform, reducing the need for multiple apps.

• Flat-rate pricing per organization (not per user) can be budget-friendly for nonprofits scaling user count.

• Highly customizable with granular workflows, automations, and permissions—useful for NGOs with specific process needs.

Cons:

• Steep learning curve due to feature-rich and complex interface, which may overwhelm new or small nonprofit teams.

• Customer support and usability can be inconsistent, with recent reviews noting challenges especially in the free plan or mobile experience. 

Pricing:

Free forever plan with unlimited users and 5 GB storage.

Paid plans (billed per organization):

• Basic: ~$49/month (annually) or ~$61/month (monthly)

• Standard: ~$99/month (annually) or ~$124/month (monthly)

• Professional: ~$199/month (annually) or ~$249/month (monthly)

• Enterprise: ~$399/month (annually)

Best for: Small to medium nonprofits that need a cost-effective, full-featured CRM without paying enterprise prices.

13. Apptivo: Affordable CRM for nonprofits

Apptivo is an affordable nonprofit CRM software offering donor management, invoicing, and campaign tools. Its modular design lets charities pick features they need without overpaying. This low cost CRM for nonprofits is especially useful for small teams with tight budgets.

Image source:apptivo.com

Features:

• Modular apps for CRM, invoicing, and fundraising.

• Donor and contact database management.

• Campaign tracking with customizable fields.

• Reporting for fundraising performance.

• Budget-friendly pricing for small nonprofits.

Apptivo reviews: Apptivo is a modular, affordable business-suite platform that blends CRM with project management, invoicing, and financial tools—making it a solid choice for nonprofits looking for a flexible nonprofit CRM solution on a budget. Users commend its extensibility, robust customer support, and competitive pricing. However, the sheer number of features can feel overwhelming, and the interface isn't as modern or polished as newer CRMs

Pros:

• Highly customizable with over 65 integrated apps, enabling organizations to tailor the system to their unique donor workflows and fundraising needs.

• Affordable pricing starting around $15/user/month (billed annually), offering strong value among nonprofit CRM software options.

• Extensive workflow automation that lets teams automate tasks across modules—such as creating tasks from form submissions or sending reminders.

• Responsive 24/7 customer support and ample onboarding resources—webinars, live chat, tutorials—help nonprofits ramp up quickly.

Cons:

• User interface can feel dated or less intuitive, particularly for users accustomed to ultra-modern designs. 

• Steeper learning curve for new users, especially given the platform's modularity and breadth of features—complex customization may require support or technical know-how.

Pricing:

• Lite Plan: Approximately $15/user/month (billed annually); includes ~18 apps, basic workflow automation, and 24/7 support.

• Premium Plan: ~$25/user/month; includes around 46 apps, more automation, dashboards, and marketing tools. 

• Ultimate Plan: ~$40/user/month; includes ~57 apps, advanced automation, and higher limits.

• Enterprise Plan: Custom pricing with more apps, fields, and dedicated support. 

Best for: Small to mid-sized charities and NGOs that need a low cost CRM for nonprofits with extensive customization options, built-in finance and project modules, and don’t mind investing time in configuring the system to fit their workflows.

14. Zoho: Budget-friendly nonprofit CRM

Zoho is a budget-friendly CRM for nonprofits that helps automate donor tracking, communication, and reporting. With low-cost plans, it’s accessible for charities and NGOs with limited funding. This nonprofit CRM solution balances affordability with strong functionality.

Image source:zoho.com

Features:

• Donor pipeline and workflow automation.

• Campaign management with analytics.

• Segmentation for targeted fundraising.

• Customizable dashboards and reports.

• Affordable plans for charities and NGOs.

Zoho Reviews: Zoho is a comprehensive and budget-friendly nonprofit CRM software, offering a generous free plan for small teams and scalable paid tiers with advanced automation, analytics, and multi-channel communication features. Users appreciate its flexibility and value, though new users may find customization settings complex and some integrations require premium plans.

Pros:

• Flexible platform with strong customization and workflow automation.

• Affordable pricing with a free forever plan (up to 3 users) and nonprofit discounts.

• Broad integrations with Zoho apps and external tools (email, payment, campaign, etc.). 

• Mobile app support and AI-powered features (Zia) for smarter decision-making. 

Cons:

• Steep learning curve and interface complexity, especially for non-technical users.

• Key nonprofit features (e.g., donation-specific tools) and advanced analytics are often gated behind higher-tier or negotiated nonprofit plans.

Pricing:

• Free Plan: Available for up to 3 users with basic contact, deal, and activity tracking.

• Standard Plan: ~$14/user/month (billed annually) — includes essential CRM functionality. 

• Professional Plan: ~$23/user/month — expanded features like marketing automation and workflows.

• Enterprise Plan: ~$40/user/month — includes AI & advanced customization.

• Ultimate Plan: ~$52/user/month — full suite with analytics and Zia. 

• Nonprofits can also access special donation of credits (~₹3 lakhs or equivalent) or discounted pricing via Zoho’s nonprofit program.

Best for: Small to mid-sized nonprofits needing a budget-friendly nonprofit CRM solution with strong customization, automation, and integration capabilities — especially those with the capacity to navigate configuration and setup via training or support.

15. Monday CRM: Visual nonprofit CRM

Monday CRM provides a visually-driven approach to donor and fundraising management. It’s a flexible nonprofit CRM software that adapts easily to campaign pipelines, task assignments, and reporting. While not built solely for charities, it functions well as a CRM for non profits seeking simplicity and visuals.

Image source:monday.com

Features:

• Visual boards for donor pipelines and campaigns.

• Task assignments and tracking for staff.

• Custom workflows for fundraising activities.

• Easy-to-use dashboards for reporting.

• Flexible setup adaptable to nonprofit needs.

Monday CRM reviews:

Pros:

• Offers a highly visual, intuitive interface with Kanban, timeline, calendar, and chart views that make donor tracking and project workflows clear. 

• Flexible automation capabilities streamline routine tasks, such as moving deals across stages or triggering notifications. 

• Supports integration with various tools and allows guest access—helpful for team collaboration and external stakeholders like volunteers. 

• Nonprofit Program offers substantial discounts: 10 free seats on Pro tier and a 70% discount on additional seats. 

Cons:

• Requires at least three paid users per team, which may be a hurdle for very small nonprofits. 

• Advanced features like lead scoring, mass email, and complex automations are only available in higher-tier plans—making the cost scale up quickly.

Pricing:

• Basic: Starts at $12/user/month (annual billing) for essential CRM features like unlimited boards and pipelines. 

• Standard: Around $17/user/month, adds integrations, 2-way email sync, 250 automations, and more views. 

• Pro: Approximately $28/user/month, includes sales forecasting, email tracking, invoices, and up to 25,000 automation actions. 

• Enterprise: Custom pricing with enterprise-grade security, advanced analytics, and lead scoring.

Best for: Nonprofits looking for a visually-driven CRM for nonprofits that combines simple donor tracking with project management workflows—especially teams who benefit from collaboration features and can take advantage of the nonprofit pricing structure.