Discord is commonly viewed as an app used by gamers and online communities, while Slack focuses primarily on business and productivity. But while their target audiences appear to be worlds apart, the two messaging platforms have similar capabilities, including chats, file sharing, and audio and video calls.
Using Slack or Discord for team communication can increase productivity and collaboration in your team and are widely adopted across industries, from manufacturing and retail to IT and Web3. At their core, both Discord and Slack are communication apps designed to make exchanging ideas between team members easier.
Choosing the right communication app for your team has become more important than ever, especially with the steady rise of remote working in the past few years. Recent reports show that 14 in 10 jobs allow remote work in Q1 of 2025, showing that this trend is here to stay.
This article will provide an in-depth Discord vs. Slack comparison and help you choose the right one.
Slack vs Discord in a nutshell
Collaboration software can be defined as software designed to support workplace productivity. As such, it has a crucial role in communicating, sharing, and managing data and collaborating on projects.
Slack — the acronym stands for “Searchable Log of All Conversation and Knowledge” — is a communication platform used for real-time collaboration and exchanging instant messages, with features like group chats (Slack Channels) and screen sharing. Slack also has its roots in gaming, starting off as an internal tool for communication for a game development company. It has since evolved into a communication tool of choice for businesses thanks to its intuitive design.
Discord is an instant messaging platform comprising Discord Servers, with text-based, voice, and video chats. But unlike Slack, it was primarily designed for gamers and other large communities — although teams can use Discord for business, too.
Here's a quick feature overview of these two platforms:
It’s worth noting that team communication and effective collaboration are vital for performance and productivity — especially now that the workplace is increasingly decentralized. It’s easy to see why mobile chat apps currently have a spot in professional communication, with nearly 70% of professionals reporting they use chat apps daily.
When it comes to advanced communication and collaboration capabilities, you need to look no further than Lark. It has all the apps you need, including chat, video calls, project management, calendars, documents, approvals, and many more, all on a single platform.
Slack vs. Discord: Which has the best features?
Regarding text-based communication, Discord and Slack are relatively similar — in the sense that both platforms allow users to communicate through direct messaging and channels. Plus, both message apps allow users to create threads to manage discussions and have separate, threaded conversations within the same channel.
The one minor difference is that any Slack user gets to create a text channel — an option that’s reserved only for server moderators on Discord. But overall, there’s not much difference in how Slack and Discord handle text communication.
Voice chats are a different story; that’s where major differences become more apparent.
Originally built as a Voice over Internet Protocol (VoIP) platform, Discord's voice and video features have won over many fans. That is to say, voice calls are an essential Discord feature that gives it an edge over Slack.
Users can make voice calls in group DMs with up to nine others. Moreover, they have access to additional features like “Push-to-Talk,” noise suppression, echo cancellation, and the ability to adjust the volume for each person in the call.
Plus, Discord has always-on audio channels users can join and leave whenever they like. Slack tried to replicate this with Huddles, but unfortunately, the free version is limited to only two participants, defeating this feature's purpose.
Slack simply can’t compete with Discord when it comes to voice chats. Slack's Huddles is not designed for communication in large groups, so voice call is better on Discord.
What about video call features? The free version of Discord means limited video quality — but you can still participate in video calls with up to 25 people. Plus, you can access high-quality screen sharing with a Nitro subscription. By comparison, Slack’s free version doesn’t limit video quality. However, you can only make one-on-one video calls and need a paid subscription to make group video calls with up to 15 people.
So for both voice and video communication, Discord is the better choice.
As for file sharing capabilities, Slack supports larger file sizes — even with a free account. You can share files up to 1 GB in size. With Discord, you’re limited to 25 MB file uploads — even a Nitro subscription limits the file limit up to 500 MB.
Another key difference is storage: Discord offers unlimited file storage, and with Slack, you get 5 GB of file storage per workspace. That said, drag-and-drop capability and support for virtually all file types — including documents, images, and videos — are something both platforms have in common.
Here’s something to keep in mind:
If you want a tool that offers more than just different methods of communication, neither Discord nor Slack will be a good fit for your team. You need a complete collaboration platform like Lark that packs must-have productivity tools into one easy-to-use app. You can get all your work done without the need to constantly jump between different apps.
Slack vs Discord: Which has the best integrations?
Integrations are another area where you might see some notable differences between Slack vs. Discord for business:
As a more business-oriented app, Slack integrates with more than 2,600 other tools and apps.
Granted, the Free plan limits users to 10 integrations with third-party services — but with paid plans, you get to browse the Slack App Directory and find the tools you need. Some available options include Google Drive, Dropbox, Asana, Jira, HubSpot, Zoom, ChatGPT, and Salesforce — and the list goes on.
Discord simply can’t compete with Slack's integrations in this department.
In fact, Discord’s native integrations are geared toward gaming and community building. You’re limited to Twitch, YouTube, GitHub, and popular gaming platforms, including Xbox, Steam, and PlayStation. So, you won’t have access to any officially supported integrations with productivity and collaboration tools.
While Discord's integrations may not be as impressive as Slack's, there’s a workaround:
Discord relies on bots and webhooks to manage third-party integrations. Plus, you can always use Zapier to connect Discord with other apps you might be using, such as Google Calendar, Trello, Google Drive, Asana, ChatGPT, Zoom, Microsoft Teams — and even Slack.
Now, one thing to keep in mind here is that the average number of apps used by businesses, regardless of size or industry, has been steadily increasing over the past few years. While supporting a large number of integrations is great, it still requires a lot of investment in terms both time and cost. Not to mention integrations just don't feel as "seamless" as built-in features.
If you need an alternative to Slack and Discord that can help you handle team communication and project management without endless integrations, consider giving Lark a try. You get everything you need to get more done without all the complicated setup.
Slack vs Discord: Which has the best pricing?
Slack and Discord follow a similar pricing plan — a subscription model where users get to choose between free and paid plans.
However, that’s pretty much where the similarities end.
Discord pricing was primarily designed to cater to online gaming communitie, so most of Discord’s features are free to use.
Image source: Discord.com
With a free plan, Discord users get access to group video call capabilities (with up to eight participants), unlimited messages, and 8 MB file uploads. It’s no wonder that the majority of Discord’s current user base has a free account.
Of course, you can also choose to subscribe to one of Discord’s paid plans to unlock more features — Nitro Basic and Nitro. These plans allow users to upload files of up to 50MB (Nitro Basic) to 500 MB (Nitro) and send longer messages (up to 4,000 characters). A Nitro subscription also enables HD video streaming and gives you two server boosts.
Other than that, the upgrade is mostly a matter of aesthetics. For example, you can use custom emojis, have unlimited Super Reactions — essentially just animated versions of regular reactions — and set up custom themes and profiles for different servers on Discord.
Slack’s pricing is a completely different story:
Image Source: Slack.com
The free version is relatively restricted — many key features are placed behind a paywall. Slack Free users are limited to a single Workspace, 90 days of message history, only 10 integrations with third-party apps, and one-on-one video and audio calls. Slack Connect, its feature to connect with vendors, is also restricted to 1 to 1 only.
Next, Slack offers a Pro plan — formerly known as Slack Standard and geared toward small to mid-sized teams — at $8.75 per active user per month. This plan eliminates most of the restrictions of the free version. You’ll get access to unlimited message history, Huddles with up to 50 participants, unlimited integrations, and Slack’s Workflow Builder for automating routine tasks.
Then there’s the Business+ plan, at $18.00 per user per month. It boasts all the benefits of the Pro version, with the addition of advanced security and administration features and 99.99% guaranteed uptime SLA.
And, unlike Discord, Slack also has an Enterprise+ plan (formerly called Enterprise Grid) with custom pricing. It is also worth noting that AI features, such as thread and channel summaries, are only available on Slack's paid plans.
Lark, in comparison, has a free plan that supports teams of up to 20 people, with unlimited chats and 100 GB of storage. You get access to 11 powerful products that you can use to jumpstart your project or task right away. There are even more features on the Pro and Enterprise plans, but for the amount that's available with the free Starter plan, you might as well give it a try.
Slack vs Discord: Which has the best customer support?
While this isn’t a topic that’ll necessarily come up when comparing chat apps, user experience plays a crucial role in customer loyalty. Gartner’s research indicates that customers are 61% more likely to choose to stay with a company based on low-effort service experiences. This probability drops to 37% following a high-effort experience when resolving issues.
If you value access to customer support — and most consumers these days do — then Slack will likely be a better platform for you.
That’s not to say that Discord doesn’t care about helping its users — far from it.
You’ll have access to a comprehensive Help Center — a knowledge base of sorts that covers everything from Discord’s interface and account settings to server setup and safety — and an FAQ/Troubleshooting page.
Even more, Discord has a dedicated Developer Help Center — a great resource for anyone looking to develop apps or make their own Discord bot.
With that said, Slack offers better customer support. Granted, 24/7 support is reserved for Pro, Business+, and Enterprise+ (Enterprise Grid) plans, with the last two plans also boasting four-hour response times.
In addition to that, Slack also has an extensive Resources Library and a neatly-organized Help Center. Plus, those who are struggling to figure out how Slack works — although it shouldn’t be a problem, considering how easy it is to use — can also watch a demo.
It’s worth noting that both platforms currently lack live chat support and can’t be reached by phone. All you get is a standard contact form — which is a shame, considering that most people (54%) still prefer phone calls to get in touch with customer support.
Image Source: statista.com
Slack vs Discord: Which is the easiest to use?
Deciding which platform is easier to use really boils down to what you need it for. Slack prioritizes clear, structured professional communication, while Discord focuses on dynamic community interaction. This core difference influences their interfaces from the ground up.
Slack's interface is known for being clean, simple, and easy to navigate, making it great for quick team collaboration. Channels and DMs are neatly organized, and the obvious formatting options ensure communication is professional and readable.
Discord, on the other hand, is more complex, built around servers and displaying active members. This works well for managing communities, but direct messages are separate from the server channels. Discord excels at showcasing active voice and video calls.
A key difference is how conversations are organized. Slack's threads are one of its greatest strengths, keeping discussions organized and the main channel uncluttered, which is ideal for long-term project tracking. New threads can be easily created for different topics or user groups.
Discord also has threads, but they're less prominent and automatically archive quickly, making them less suitable for business use. Both platforms offer private groups or channels, but Slack typically allows any user to create channels, while Discord often restricts this to moderators.
Both Slack and Discord offer dark modes, but Slack provides far more nuanced aesthetic customization, allowing users to create fully custom themes. When it comes to managing notification preferences, Slack excels with highly customizable controls. You can set schedules, mobile/desktop settings, and custom alert sounds. Discord offers notification settings as well, but Slack's are more advanced and better suited for maintaining focus in a professional environment.
That said, if you’re looking for an alternative to Discord that’s truly intuitive and user-friendly, be sure to check out Lark. You don't have to learn 10 different tools just to work done because all the tools you need can be found on a single platform.
Slack vs Discord: Which is the most secure and compliant?
Privacy and safety are major concerns linked to using collaboration software in the workplace — and understandably so. In fact, the 2022 Modern Communications Compliance And Security Report — a survey by Theta Lake that involved more than 500 compliance and security professionals — brought up some interesting points:
45% of survey respondents reported using more than four different collaboration apps in the workplace; Slack, Zoom, Webex, RingCentral, and Microsoft Teams are some of the most commonly used tools.
There’s a clear preference for collaboration software and team chat apps over traditional communication methods, with roughly 81% of respondents saying they use chat just as much as email.
Two-thirds of survey respondents also say they believe their employees might be using unmonitored communication channels, which further increases privacy concerns and compliance risks.
Image Source: thetalake.com
So, how do Slack vs. Discord compare in terms of security features?
Both platforms rely on Transport Layer Security (TLS), encrypting data in transit and at rest by default. Furthermore, Discord and Slack allow users to set up two-factor authentication with two methods to choose from — SMS and authentication apps.
Slack is primarily a business communication platform, so it’s no surprise that it’s heavily focused on compliance and security. The platform is compliant with ISO 27001, ISO 27017, ISO 27018, and ISO 27701 and boasts SOC 2 and SOC 3 certifications.
In addition to HIPAA compliance, companies that sign up for Slack’s Enterprise plan will also have access to advanced features like native data loss prevention and information barriers designed to reduce the risk of sharing confidential information.
Speaking of leaking sensitive information, you might be familiar with the incident where dozens of classified US government documents were leaked on a Discord server in late 2022 and early 2023. While there’s not much that Discord as a platform could’ve done to prevent it, the incident points to certain security loopholes that can be concerning for business owners.
If you’re looking for a safe and compliant platform, Lark has many internationally recognized certifications in security and privacy compliance.
Slack vs Discord: Which is right for you?
As of Q3 2022, more than 94% of global working professionals report that they regularly make and receive calls during work hours, with 87.5% using video calls for work-related communication.
Moreover, more than 55% of respondents said they use video calls daily — and collaboration platforms like Slack and Microsoft Teams are used by roughly 60% of working professionals.
The growing user base indicates that Slack is doing something right — and it seems to be the more popular choice among professionals — but that doesn’t necessarily mean Slack is better than Discord. It’s just a more business-oriented platform.
That said, while Discord is generally viewed as an online gaming chat app, it can still be used for workplace communication — especially if your team values voice and video chats over sending text-based messaging.
If Slack no longer meets the needs of your team or you’re looking for a platform that can handle more than just communication, you can easily migrate your data from Slack to Lark and reap the benefits of using an all-in-one productivity app.
Frequently asked questions
Are Slack and Discord connected?
No, Slack and Discord are not connected by default. That said, users can integrate Slack with Discord — and one of the easiest ways to do that is to use Zapier. That will allow you to build automated workflows between the two communication apps. One of the most popular options is to send matching messages, ensuring that any message posted on Slack also appears on Discord channels — and vice versa.
Can you migrate from Slack to Discord?
Yes, it’s possible to migrate from Slack to Discord — which is great news for anyone who’s currently not happy with Slack’s free plan but doesn’t have the resources to upgrade to the paid version. Do keep in mind that migrating an entire community — including all files and messages — can take time.
Which came first: Slack or Discord?
Slack technically came first — although there’s only a one-year difference between Slack’s and Discord’s release dates. Slack was originally developed as an internal chat tool for Stewart Butterfield’s company, Tiny Speck. However, when the company failed, Butterfield decided to repurpose the communication tool and turn it into a fully-fledged platform that was released to the public in February 2014. Discord came out a year later, in May 2015.
Slack vs Discord for business: which platform is better for me?
When considering Slack versus Discord for business, it's not about which is "better," but rather which is the best fit for your organization. Slack offers a structured and professional environment, known for its excellent organization features and seamless integrations with other business tools. While its cost can be a consideration, particularly for larger teams, the enhanced clarity and efficiency it provides can be a worthwhile investment. Discord, on the other hand, provides a more community-focused experience, with robust real-time communication features and a largely free platform. Determining the ideal solution requires carefully assessing your team's specific needs, budget, and communication preferences.
Conclusion
Both platforms have their strengths and weaknesses, making it practically impossible to wrap up this Discord vs. Slack comparison by announcing a clear “winner.”
Yes, they both work great as communication tools — but the fact that they were developed with different target audiences in mind is worth remembering.
If you’re struggling to find a platform that meets all your team’s needs and you’re tired of having to switch between all these different apps, consider choosing an all-in-one productivity suite like Lark.
Contact our team today to learn how Lark can improve your workflow, communication, and project management.
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